Capacity Plan
Know which week you’re short. While there’s still time to fix it.
Plan the hire before the peak: recruiting, training, lost hires and the learning curve on one timeline.
capacity plan · team
CP
Team plan
Who joins and who leaves, week by week — and whether every line stays covered.
All clients 19 wks Planned exit Hire class
No week short 13 joining · 2 leaving1 suggested class · Review
Week by week · FTE
OctNovDecJan 2027NowW41W42W43W44W45W46W47W48W49W50W51W52W53W01W02W03W04W05
Team vs need
Effective team · needed
Billing & payments
Helios Énergie · covered
Recruiting TrainingRamp-up 35% → 95% · class of 10
2 contracts end
Card support
Atlas Bank · covered
Recruiting TrainingSuggested class · 4 people
1 moves to Customer care
Outage hotline
Helios Énergie · covered
Recruiting TrainingRamp-up · class of 3